Shopping with Always Store
What does Always Store sell?
Our Pet Essentials collection features everyday pet accessories. Each manufacturer is identified on its product page.
How do I choose the right product?
Check dimensions, coat suitability, capacity, and manufacturer instructions. Our pet shopping guide explains what to look for.
What if a product is sold out?
Email info@alwaysstore.site with the product name and variant to ask about availability.
Where do I check shipping costs?
Review the shipping options and charges displayed at checkout for your delivery address before completing payment.
How can I get help with an order?
Contact info@alwaysstore.site with your order number and the email used at checkout. For a damaged or incorrect item, include a description and photos of the item and packaging.
Can I use the pet-hair brush on my pet?
Choose a grooming brush for your pet’s coat. Tools designed to remove hair from upholstery or car interiors should be used only on the surfaces specified by the manufacturer.
Who ships my products?
Products in our current Shopify Collective catalog are fulfilled by their suppliers. An order containing products from different suppliers may arrive in separate packages.
When will my order arrive?
Review any delivery estimate shown at checkout. Delivery depends on the supplier, product availability, destination, and shipping method. Contact us if you need more information before ordering.
How do I ask about a return?
Email info@alwaysstore.site with your order number and reason for the request. Contact us before sending an item back so we can provide the appropriate instructions. Please confirm the applicable return terms with us before purchasing.
How do I protect my account information?
Enter payment details only through the store's checkout. Do not email passwords, verification codes, or full card details. Our support team can identify an order using its order number and checkout email.